Uphold Login* | Secure Access to Your Digital Assets

What is Uphold and why secure login matters

Uphold is a multi-asset finance platform that enables users to buy, hold, convert, and transfer cryptocurrencies, fiat currencies, and commodities. Because accounts can hold real financial value, secure authentication and careful access control are essential. The Uphold login flow is designed to combine usability with defenses against account takeover — but user behavior and device hygiene make a significant difference. This page explains the recommended steps to sign in, enable stronger protections, and recover access when needed.

Standard login flow

1. Open a supported browser and navigate to uphold.com or open the official Uphold mobile app.
2. Click or tap Sign in and enter your registered email address.
3. Enter your password. Uphold recommends a strong, unique password — consider using a password manager to generate and store it safely.
4. If your account has MFA enabled (strongly recommended), complete the additional verification step — typically a time-based one-time password (TOTP) from an authenticator app or a SMS/phone challenge if configured.
5. After successful authentication, Uphold may require additional verification for high-risk actions (large withdrawals, adding external accounts) — follow on-screen prompts and confirm via email or device prompts where required.

Note: Always verify you are on the official Uphold domain and that the site uses HTTPS. Phishing websites frequently try to mimic login pages to harvest credentials.

Recommended authentication settings

To reduce the risk of compromise, apply the following settings on your Uphold account:

• Use a unique, strong password — 12+ characters, mix of lower/upper, numbers and symbols. Avoid reusing passwords across services.
• Enable MFA (Authenticator app) — Prefer TOTP via an app like Google Authenticator, Authy, or Microsoft Authenticator over SMS. Authenticator apps are resilient to SIM swap attacks.
• Set up device verification — Uphold may offer device recognition to limit sign-ins from unrecognized browsers and devices.
• Enable email alerts for account activity, unrecognized logins, and withdrawal requests.
• Consider withdrawal whitelists or locked withdrawal windows if your account supports them.

Using an authenticator app (TOTP)

Authenticator apps generate time-based one-time passwords (TOTP) that change every 30 seconds. To set up:

1. In your Uphold account settings, open Security and choose Enable Authenticator.
2. Scan the displayed QR code with your authenticator app or enter the secret manually.
3. Enter the code generated by the authenticator to confirm setup.
4. Securely store any recovery codes provided — they allow access if you lose your authenticator device.

Tip: Back up your authenticator secret (or recovery codes) to an encrypted offline store or a secure physical backup. If you lose access to your authenticator and have not stored recovery codes, account recovery can be slow and may require identity verification.

Biometric & mobile app login

On supported mobile devices, Uphold allows using biometrics (Face ID, Touch ID, Android fingerprint) to unlock the mobile app after the initial credential-based sign-in. Biometric unlock provides convenience; however, it should complement, not replace, strong MFA and a secure device lock screen. Always use the device’s secure lock (PIN or strong passcode) in combination with biometrics for best results.

Account recovery & lost access

If you cannot sign in because you lost your password or MFA device, follow Uphold’s recovery procedures:

1. Use the Forgot password link to receive a password reset email. Reset links typically expire — act quickly and ensure the email originates from Uphold’s official domain.
2. If you lose access to your authenticator app, use the recovery codes you saved during setup to regain access. If you don’t have recovery codes, contact Uphold support and be prepared to provide identity verification documents.
3. For suspected account compromise, contact support immediately and freeze or restrict activity where possible via the account dashboard.

Account recovery procedures are intentionally strict to protect user funds; expect identity verification steps such as government ID, selfie checks, and transaction history verification for high-value accounts.

Protecting your device & browser

Even strong credentials can be undermined by an insecure device. Follow these device-level best practices:

• Keep your operating system, browser, and mobile apps up to date to receive security patches.
• Install a reputable anti-malware solution on desktop devices and avoid installing untrusted software.
• Use a modern browser with phishing and site isolation protections; consider enabling hardware security features like TPM or Secure Enclave when available.
• Avoid logging in on public or shared computers; if necessary, use a trusted VPN and clear browsing data after the session.

Safeguarding your funds — withdrawal protections

Uphold provides options to increase withdrawal security. Consider enabling:

• Withdrawal whitelists — restrict withdrawals to pre-approved external addresses.
• Withdrawal delays — when enabled, large withdrawals trigger a hold period during which you can cancel the transaction if unauthorized.
• Email confirmations — require confirmation via the registered email for significant actions.

Using these features reduces the risk of unauthorized fund movement even if an attacker obtains login credentials.

Troubleshooting login issues

Common problems and fixes

• Forgot password: Use the password reset flow; if no email arrives, check spam/junk folders and ensure your email provider isn’t blocking messages from Uphold.
• MFA codes not working: Verify the time on your authenticator device is accurate (TOTP relies on correct device time). Sync the clock within the authenticator app or device settings.
• Blocked login attempts: If you see unfamiliar activity, change your password immediately and contact support. Enable MFA if not already active.
• Account locked: Follow on-screen instructions for unlocking or contact support with your account details and identity verification materials.

Security incident response

If you suspect your Uphold account or associated email has been compromised:

1. Change your Uphold password from a secure device, if you still have access.
2. Revoke any active sessions and API keys from the security settings page if available.
3. Contact Uphold support immediately and follow their instructions to freeze or secure your account.
4. If unauthorized transactions occurred, gather transaction IDs, timestamps, and any suspicious email communications for support and law enforcement reporting.